Over deze vacature:







Customer service – Roadside Assistance Germany, Mecedes Benz

As a Customer Service Representative you are going to work in the middle of Maastricht. The service 24h department, is a special department that provides roadside assistance to customers in Germany.
Customers experiencing a car breakdown, can contact you 24 hours a day, seven days a week and 365 days a year.

You are responsible for incoming calls, you collect personal information, you make a situational analysis and process all the information in your digital systems.

If you have the solution right away, that’s perfect! If not, you act quickly and will contact the nearest dealership, who can send technical support.

You strive to get the customer back on the road, as quick as possible! During this whole process, you are responsible for the customer’s satisfaction.

what we offer

  • Good Salary
  • Flexible hours
  • International environment
  • Customer Service
  • Maastricht, The Netherlands
  • Negotiable hours

who are you

You always strive for perfect customer service. You have great communication skills and are able to communicate fluently in German. You always have your eyes on the result and you are stress resistant. Do you also have a laptop? That would be a bonus!

For this position you will start the in December or January. First you will start with a training and after that a buddy will get assigned to you. You are more than happy to occasionally work during the nights and weekends, because this gives you a lot of flexibility.

  • Able to work during weekend days and evening hours;
  • You’re fluently in the German and English language (Written and spoken);
  • Representative for the German market;
  • Customer minded

what will you do

You will be the first, and only, point of contact for customers who experience a car breakdown! You make sure they can continue to travel as fast as possible.

  • Communication by phone;
  • Troubleshooting;
  • Act quickly.

where will you work

You are going to work in the biggest customer assistance center in the middle of Maastricht. Here you will work with colleagues from all over the world!

  • Multilingual;
  • Multicultural;
  • Dynamic environment.

job application

Do you recognize yourself in this profile? Apply quickly by clicking the “Sollicitatie”button below! If you have any questions, please do not hesitate to contact us!

Uiteraard staat deze vacature open voor iedereen die zich hierin herkent.

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Klik hier om te solliciteren!

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