Over deze vacature:

Salaris

€3200

Land

Nederland

Plaats

Terneuzen

Customer Service Specialist Polish

As Customer Service Specialist you will interface with customers, multiple business’s and functional partners to deliver exceptional service to customers and profitability to Dow. By building successful relationships, you will pull together and align multiple internal resources and capabilities, toward the goal of zero defect customer satisfaction.

what we offer

  • Home Office Set-Up allowance
  • Dow can offer you a contract any time
  • Partially remote work, within 75km from Terneuzen
  • Travel and tunnel expenses reimbursed
  • Working from home allowance of€ 2,80 net per day
  • Relocation fee (terms&conditions apply)

who are you

  • You have a Bachelor’s degree.
  • You are fluent in English&Polish (C1/C2).
  • You have experience within DOW or in a similar industry as a Customer Service Specialist.
  • You have experience with using SAP and/or other technology and systems.
  • You have exceptional interpersonal skills with the ability to be versatile and flexible with team members, business partners and customers.
  • You have the ability to manage conflicting priorities and have the confidence and ability to proactively address customer issues and business requirements.
  • You have strong, mature teamwork skills and a desire to work within a team environment.

what will you do

The assignments of a Customer Service Specialist will vary from entering requests to communicating with the customer or electronic channel, through material flow, until the correct product arrives at the correct time with the paperwork to the customer.

As a Customer Service Specialist you focus on every part of the task at hand as you perform it to limit blunders. Once you have the tasks and assignments in mind that need consideration, you will focus on performing each job as skillfully as you can.

  • Perform Order Management Activities, deal with routine and non-routine customer order activities, including managing customer demand, following up on samples, order entry (i.e. consignment) guiding and leading the activities of the order procedures.
  • Enter orders, use the SAP system to accurately and timely place customer orders.
  • Display Customer Advocate Leadership, champion customer needs across all Dow functions.
  • Be accountable for action, show urgency, promptly and quickly remove road blocks while assessing multiple opportunities.
  • Solve problems, show persistence in overcoming resistance or objections, lead conflict resolution and reaches win- win agreements.
  • Maintains service levels according to business prioritization.
  • Differentiates between customer requirements and Dow capabilities; choose the best/cost effective solution.

where will you work

Dow Terneuzen is the second largest production site of Dow globally and the largest Dow site in the Benelux. Dow Chemical’s service center consists of a strong and multicultural team of talented individuals. As Customer Service Specialist you will interface with customers, multiple business and functional partners to deliver exceptional service to customers and profitability to Dow.

job application

Working for Dow is divers and fun! Not only is the job interesting and challenging, but you are also rewarded by the amazing colleagues you encounter, the canteen that provides yummy food at lunch and the get-togethers that are organized for fun and team bonding!

Uiteraard staat deze vacature open voor iedereen die zich hierin herkent.

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