Online shopping, who doesn’t do it? This is your chance to contribute to a good online customer experience by assisting the customers of H&M as good as you can via telephone. Whether the customer has questions or has a complaint, you know how to handle it! In addition to your customer-oriented mindset, do you also have an affinity with fashion? Then the customer service department at H&M in Maastricht is really something for you!
what we offer
- Directly a contract by the client!
- 50% extra salary when working on sunday!
- 20% discount on online H&M purchases!
- Fun work environment!
- Employment for an internationally known company!
who are you
You have already gained experience in the customer service and you really enjoy doing this. You have good communication skills in German and English and you know how to create the best experience for the customer. You are also flexible. Furthermore, H&M ensures that you develop your talents through on-site training for 3 weeks. In addition, you will immediately receive a contract with H&M incl. a salary of€10.99 gross per hour, surcharge on Sundays of 50% and for the shopaholics among us, 20% discount on online purchases and 25% discount in German and Belgian H&M stores!
- Customer- and solution-oriented
- Good communicative skills
- German and English are a must!
what will you do
In this position you are responsible for properly handling customer questions and complaints. Your day is all about customer satisfaction and customer service. You will ensure that online customers also remain customers at H&M and you will do this together with your team in the Dutch department. You are available to work during the day, evenings and weekends. H&M offers its customers contact options from Monday to Friday between 8 am and 9 pm and on Saturday and Sunday from 9 am to 5 pm.
- You have contact by phone, e-mail and social media
- You provide a good customer experience!
where will you work
You have contact by phone. Your training starts on location in Maastricht and lasts 3 weeks. After that it is possible to work from home, but if necessary, you don’t mind working on location
- You have your own laptop / desktop with cam
- You are available full-time for the 3 week training starting from 04-04-2022
If you recognize yourself in the profile, apply immediately with a motivation letter! Do you have any questions? Please contact us: 043 329 17 10 or send an e-mail to email@example.com
Uiteraard staat deze vacature open voor iedereen die zich hierin herkent.